Over the years, we have helped Beacon and its property teams manage dozens and dozens of challenging situations from Superstorm Sandy and a measles outbreak to electrical fires, construction accidents, bed bug infestations, protests against tenants, elevator entrapments, and white powder in the mail room.
Superstorm Sandy took one of Beacon’s NYC buildings offline for two months. We made tenant communication the #1 priority. While tenants in nearby buildings took to social media and the press to complain about the lack of communication and action they were experiencing, none of Beacon’s tenants ever did that, and Beacon was not mentioned in any of the negative stories that ran.
After a tenant’s employee working in the John Hancock Tower—then owned by Beacon—was diagnosed with the measles, the situation unfolded on a national stage. We placed a premium on disseminating accurate, timely information to sustain tenants’ confidence in building management’s response. Out of the 625 stories that ran locally and nationally, not a single one mentioned Beacon. Our work was recognized with several professional industry awards.