Everyone’s got an opinion on what went wrong with the launch of the health insurance marketplaces and what could have been done better. But as the tech surge takes hold and this mess is cleaned up, how should the administration communicate going forward?
Here is my advice:
There have been a lot of missteps around the roll-out of the Affordable Care Act, but this is what we know from our own experience in Massachusetts: a few bumps in the road don’t have to derail the train.
Official White House Photo by Pete Souza via whitehouse.gov