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A Cautionary Tale for Executives

In the modern media landscape, the treatment of once routine corporate information has changed significantly. The internet has erased the traditional borders between local, trade and national media, increasing the need for issues management as facts and opinion merge in unexpected way.

Boston Globe readers saw the phenomenon play out this spring when columnist Brian McGrory took a hard look at corporate conduct at Liberty Mutual Insurance Group.

SM& SVP, Ed Cafasso interviewed McGrory to uncover what fueled his interest in Liberty Mutual and the thought process behind his series of hard-hitting Metro columns about the Fortune 100 company's executive compensation, board governance and perks.

The article on the episode, published nationally in the new issue of Public Relations Strategist, serves as cautionary tale for executives of leading private, public and mission-driven enterprises, underscoring the growing need to prepare for and quickly defuse opinion-driven media coverage of what typically are seen as humdrum facts.

Public Relations Strategist Boston

Not forgiven and not forgotten

Sunday's Grammy Awards caused a flurry of discussion among the media and general public. And I'm not just referring to the eloquent tributes to Whitney Houston or the fact that Adele swept the ceremony with six Grammy Awards; no, I'm referring to another individual who stole the spotlight: Chris Brown.

Brown appeared three times on stage during the Grammy Awards.  He performed a single from his upcoming album, won an award for best R&B album and was also involved in a tribute to the late Don Cornelius of Soul Train.

In 2009, Brown was arrested for assaulting his then-girlfriend, singer Rihanna. Since then, he's remained mum on the topic; however, last year during a Good Morning America interview he stormed off set shirtless when host Robin Roberts questioned him about the Rihanna incident. He then allegedly smashed a window in his dressing room.

Needless to say, Brown's time in the spotlight at the Grammy's shocked and disheartened many, who took to the presses.

The Associated Press:

The imagery of Brown's Grammy glory was striking because it was, literally, a return to the scene of the crime. On the eve of the 2009 Grammys, Brown beat his then-girlfriend Rihanna, for which he later pled guilty to a charge of assault and was sentenced to five years of probation and six months of community labor.

The Washington Post:

He was arrested for assaulting his then-girlfriend Rihanna on the eve of the 2009 Grammys, but his acceptance speech after winning best R&B album included no act of contrition. When Chris Brown is getting more airtime than Whitney Houston, there's a serious problem.

Sasha Frere-Jones of The New Yorker:

Woman-beating rage-broccoli Chris Brown lip-synced his single "Turn Up the Music" (without being threatened by Sir Elton John) and danced roughly as well as a third-rate Chicago footwork dancer. He ended his performance by back-flipping off the stage, though sadly not off the earth. He returned to the stage one or two or maybe eighteen times. It was one of the Grammys' weirdest choices ever…

Most disturbing were some of the tweets from women that were circulating about the artist and his domestic assault of Rihanna.  BuzzFeed collected the "25 Extremely Upsetting Reaction to Chris Brown at the Grammys."  Below is just a sampling.

@steph_freddd32: "I don't know why Rihanna complained.  Chris Brown could beat me anytime he wanted to."

@kiebs: "chris brown can punch me whenever he wants #love"

@MandaAlyssa: "I'd let Chris Brown beat me any day ;)"

From a communications standpoint, Brown's PR team did not prepare or repair the artist's image enough for a "second chance" comeback.  As a public figure, Brown should have been speaking in public more often against domestic violence.  It was not enough in the public's eye that he has gone through the legal motions. This is evident from the backlash of criticism from his role in Sunday's Award show. 

Unfortunately, dating violence is not something in the past for Brown. The Boston Globe recently reported an increase in teen dating violence. The article is a sobering reminder that domestic violence is a serious problem in our society.

Brown will never be able to walk away from his mistake, especially without taking the platform he's been given to bring awareness to the issue. Rarely do missed PR opportunities mean so much.

By: Delia DeBlois, account executive at Solomon McCown & Company