Our News

SM& Opens New York City Office

Solomon McCown (www.solomonmccown.com), a Boston-based national public relations firm specializing in strategic communications, media relations, public affairs, and crisis management, announced today the opening of its new office in New York City.

Solomon McCown has a track record of working with clients in Boston, New York and Washington, D.C., so the new office is a natural progression that will enable the firm to be closer to existing and prospective clients, as well as established real estate, financial services and healthcare companies, key growth areas for the agency as it celebrates its 10th year in business in 2013.

"As a native New Yorker, I'm excited to put a stake in the ground in New York City," said Helene Solomon, CEO of Solomon McCown & Company.  "While our business continues to grow all over the country, we believe there are targeted opportunities in New York to parlay our expertise in health care reform, real estate permitting and marketingcrisis communications and litigation relations," she added.

The firm has experienced tremendous growth in the last two years, and has already hired 6 new employees in 2013.

The new office will be led by Jonathan Pappas, a seasoned agency veteran who brings a compelling mix of agency, corporate, and real estate experience to New York City.

"We also recognize the importance of having a presence here to provide our clients with an even higher level of service," said Jonathan Pappas, Senior Account Supervisor.  "I look forward to bringing our Boston energy to the media and business capital of the world."  The office is located at 250 Park Avenue.

Click here to watch a short video on the Top 10 reasons Solomon McCown put down roots in the Big Apple.

 

About Solomon McCown

Based in Boston, Solomon McCown (SM&) delivers strategic communications, media relations, public affairs and crisis management services to regional and national clients facing complex, mission-critical issues. We thrive at the intersection of public policy and business, helping corporations and institutions achieve the definition, recognition and protection needed to meet their goals. Since its founding in 2003, SM& has earned its place among the top public relations firms with award-winning work (70 to be exact) on behalf of some of the most renowned and forward thinking enterprises in the region and nation.

###

Education the Heart of Health Care Reform

We have all sat in a medical office at some point listening to our doctor give us a diagnosis and then telling us how to proceed.  Because doctors dedicate such a large portion of their adult life to their medical education, we often blindly follow their advice without discussing the options. But that is all changing as the realities of an unsustainable health care system set in and monumental changes abound.

This month's cover story in Hospitals & Health Networks is about why shared decision making is a model to help the health care industry transition into a system that rewards value and quality of care.  While the article focuses on involving the patient in decision making about their medical treatment, the underlying theme of both shared decision making and value based care is consumer education.  How can a patient appropriately and accurately participate in a conversation with their doctor about their care options without truly understanding the system? And how can physicians who have dedicated their lives to medicine trust a patient to make an informed medical decision?

Shared Decision Making healthcare health care solomon mccown communications

It all comes back to education - teaching patients how health care works, what it costs, what questions to ask their doctors and giving them the confidence to be a part of the decision making process.  And teaching providers to listen to their patients, identify their health goals, and move beyond the clinical diagnosis is key to truly making the patient part of the experience. To make value based care work, physicians and patients need to change the way they interact. There is more to this transition than new models of care. To make value based care work, we need to make cultural changes so that patients are encouraged to be part of their care.

The Informed Medical Decisions Foundation encourages the use of "decision aids" which help patients learn about their diagnosis and the possible treatments. The National Institute of Health has joined the movement by empowering patients to speak up in the doctor's office and provides tips about how to talk to your doctor.

While the industry understands the need to involve consumers in health care and educate them to make more informed decisions, it is not happening in reality.  A recent Kaiser Health News tracking poll found that 42 percent of Americans are unsure if Obamacare is even still a law and who can blame them with the House of Representatives voting for the 37th time to repeal it. But for a value based system to work, consumers have to be engaged.  And for consumer to be engaged, they have to understand how health care works.

 

by Alicia Bandy, SM& Senior Account Executive

Marathon & Public Relations: 5 Surprising Synergies

This Monday, 29,000 runners (including yours truly) will make the 26.2 mile trek from Hopkinton to Copley Square in the 117th Boston Marathon. Most runners despise the week before a marathon because as the mileage decreases and the free time increases, we find ourselves anxiously over-thinking everything. Did I log enough miles? Did I do enough cross-training? What exactly will I eat the night before the big day? In my free time this week, I've been thinking about the similarities between training for a marathon and public relations. Here's what I've come up with:

1)   Always prepare for a crisis. Part of the mystique of running a marathon (and in my opinion why it's such a great accomplishment) is that there are so many variables and unpredictable situations that can make the run more challenging. You have to be prepared for any crisis. Last year, for example, New England's unpredictable weather surprised runners with a nearly 90-degree heat wave on Marathon Monday. With a scorcher forecasted three-days out, runners all over Boston prepared by stocking up on water, and the smart ones adjusted strategies, expectations and goals. In PR, almost every crisis can be predicted and many disasters averted through smart crisis planning and issues management.

2)   There's no single recipe for success. I get a lot of questions from friends and family members about running. What type of shoes should I wear? How many miles should I run a week? What's the best way to train? The truth is there's not one right answer for everyone and it always depends on the individual. Just like we don't recommend every PR strategy to every client, the best approach emerges after assessing individual needs and goals, and developing plans accordingly.

3)   You have to be smart and nimble. Training for a marathon takes a lot of time, so getting those miles in often requires strategic thinking and the ability to adapt. For me, that means embracing my busy work and life schedule and strategically planning to fit in those runs. I opt to listen to NPR rather than music when I run so I can get my news consumption and running done simultaneously. And often instead of hopping on the MBTA to get home, I pack running gear and let my feet take me home. (Ironically, it's only a bit longer commute than the T!) This applies to actually finishing the race too. The saying that running is 90 percent mental and 10 percent physical is 100 percent true! In PR, strategic planning and flexibility are necessary to support clients in today's competitive, fast-paced world.

4)   Learn from your mistakes. Scan any running magazine or message board and you'll see terrifying stories of marathon mishaps: mid-race port-o-potty fiascos caused by an unfamiliar pre-race food, unforgettable chafing from wearing a new shirt, or simply starting out too fast and not having enough gas in the tank to finish. We all make mistakes, but it's those mistakes that make us smarter. Few marathon runners will make the same running mistakes twice. As a growing PR practitioner, I'm willing to admit the first draft isn't always perfect-but working with colleagues and clients to perfect the angle or idea not only produces an excellent final result, it also helps me learn.

5)   It takes intelligence, personality and heart. A famous running coach advises marathoners to "Divide the race into thirds. Run the first part with your head, the middle part with your personality, and the last part with your heart." PR is really the same. It takes a thoughtful, strategic and smart plan, creative personalities to bring fresh ideas, and a doggedness to pursue goals to carry out success.

Written by Senior Account Executive Kate Plourd

(Editor's Note: You can cheer our own @Katemplourd on Monday!)

 

Boston Marathon Kate Plourd Public Relations

Awakening Your Inner Storyteller

Confusing jargon & mind-numbing data points blanket healthcare news today, especially with aspects of healthcare reform dominating media coverage. For those who want to keep the focus on patients & mission, storytelling is valuable, emerging alternative tactic that healthcare institutions are deploying effectively to reinforce messages and create engagement with key audiences.

On February 23, SM& SVPs Michal Regunberg and Ed Cafasso conducted a webinar explaining the value of storytelling and how healthcare institutions can do it successfully.  The webinar, Awakening Your Inner Storyteller, was hosted by the New England Society of Healthcare Communications and provided listeners tips to get healthcare institutions away from charts and acronyms by putting caregiver and patient stories online, on film, blogs and Facebook.

Some of the tips Michal and Ed shared with webinar participants include:

- Harvest stories by going straight to the source: caregivers and patients

- Create a storytelling toolkit for caregivers that provides instructions on how to recognize patient and caregiver stories from patients.  Don't forget to include examples of good stories

- Ask for patients, patient families and caregivers to submit stories to the institution's website, blog, Facebook wall and other channels

- Be strategic. Highlight evocative stories that reflect key messages, values and medical initiatives for your institution

- Leverage social media to promote engagement with your stories

- HIPAA concerns can be overcome. Great stories can be told, especially if you focus on patients and caregivers who volunteer them and you provide those involved with clear information and instructions

- For examples of storytelling, check out the Mayo Clinic's YouTube page,  Pulse Magazine's blog and one of many Facebook pages from Children's Hospital Boston.

Recent research demonstrates that patients, families and family caregivers are already online searching for healthcare information and advice. Increasingly, research shows, they are relying on personal, online stories - also known as "peer-to-peer healthcare" - to help them in medical decision-making. Hospitals and healthcare institutions have a unique, emerging opportunity to create personal connections, showcase care and spotlight caregivers.

To hear more about engagement strategies from the experienced healthcare communicators, follow @healthbostonpr.